I have been without an Internet connection since Friday, and I am in a very difficult situation. This prevents me from doing my job. There has been an outage in this area for four days and it still hasn't been fixed. I need immediate assistance.
Hi @Anonymous User
Yes, same for me. No internet since Friday morning. I've called and out in a formal complaint. Appalling service.
Apparently Openreach engineers don't work weekends anymore and no one has thought about service provision and how to address this issue. We are paying customers with no service.
Now are taking no responsibility for updating customers about what is exactly happening. No estimates on timing. Just passing the buck to Openreach. Dreadful complacency.
This is ridiculous and unacceptable. I'm using my mobile internet to do my work at home. MY mobile bill has swollen up already. Unfortunately, I had renewed my contract two months ago, but I haven't got the internet since Friday. I want to leave NOW broadband without paying any cancellation fee. I need immediate help. Can sb help please?
Use the number supplied by @redchiz1 and call the broadband team.
No-one will contact you off the back of a customer to customer forum.
If your fault has not been resolved within 30 days then you can leave without penalty, otherwise standard early termination fees apply. Bear in mind that you will be entitled to automatic compensation from the third working day after reporting the fault until it is fixed.