16-09-2020 20:47
I purchased a now tv stick with a free entertainment pack for a month but there was no voucher code in the box and has not been added to my account can you help me please
16-09-2020 20:55
Hi @Anonymous User
Have a read of my post in this similar thread.
https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Now-TV-Stick/m-p/538351#M11329
17-10-2020 20:07
I had great difficulty accessing the voucher codes required for the free pass as it was not made clear anywhere that it was pre-loaded. After spending an entire day of frustration trying to get information I finally got the voucher codes by doing the following:
Go to now tv community chat
make sure you have email address your account is linked to
and access to your email account
you'll need a screenshot/photo of receipt for your Nowstick purchase to send
2 go to the link https://help.nowtv.com/getintouch/vouchers-offers/using-vouchers
3 Click blue arrow to reveal live chat (online chat hopeless)
4click on chat online explain you bought stick but no voucher codes for free access
have pen & paper ready to write downcodes or copy and paste them
5 be careful -chat can time out if you don't type anything for a while if looking for receipt etc