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kimkim85
Occasional Poster

Code

I have set up my tv stick and it has given me a code to use on the website but where do I enter it thank you 

8 Replies
schnapps Legend 5
Legend 5

Re: Code

Hi @kimkim85

After you log in here go to Passes and Vouchers and next to the different passes should be a green apply voucher button.

If you click on the green apply voucher button relevant to the pass voucher you have and follow the on screen instructions and when asked input the code.

Should there be no green apply voucher button showing, then are you on a current offer that has more than 30 days left, then you won't be able to add the code yet.

You can also apply the voucher code by opening the NowTV App on your stick by selecting My Account where there should be an apply voucher button there also.

I always tend to use My Account > Passes & Vouchers on the nowtv website myself.

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gemma3112
Occasional Poster

Re: Code

I'm having the same problem see captcha code thread, it's not the pass code it's asking for its asking to enter a code that refreshes every 10 mins on the tv,on the website somewhere ?

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kimkim85
Occasional Poster

Re: Code

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schnapps Legend 5
Legend 5

Re: Code

Hi @kimkim85

Ignore my post, where i thought you was talking about applying a voucher code to your account.

Looks like you got the captcha code like @gemma3112.

https://community.nowtv.com/t5/NOW-TV-Stick/Captcha-code/m-p/477032#M1003

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Kellybburn
Occasional Poster

Re: Code

Hi I have this code tbasto for eg and it just doesn’t work at all and the help chats are not helping as nobody seeems to have those codes ? They are on the pew loaded sticks and they say enter this into now tv and then it doesn’t recognise it !? Any help !? It’s getting so frustrating I’ll be returning it ! Thanks 

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schnapps Legend 5
Legend 5

Re: Code

Hi @Kellybburn

How far have you got with the nowtv stick with the electronically pre loaded vouchers on them ?

Have you gone past the stage where you see a 6 digit activation code on your television and with a PC or Mobile internet browser going to the webpage by typing in your PC or Mobile browser URL https address bar nowtv.com/tv (making sure that whilst typing it doesn't auto correct to a different nowtv webpage).

Once on the nowtv.com/tv webpage does it ask you to type the code shown on your television screen ?

Or are you past this stage and the stick is activated and ready to use, but you can't find the voucher codes that came pre loaded on the stick in your nowtv account ?

 

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Chriepatte
First Poster

Re: Code

How do I put your code in

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schnapps Legend 5
Legend 5

Re: Code

Hi @Chriepatte 

 

Have a read of this help article where step 5 of the instructions should explain together with a green link in step 5 on where to go & what to do with the code that you see on your television screen.

 

https://help.nowtv.com/article/set-up-your-now-tv-smart-stick

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