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smart box loses internet connection

My NOW box will stop playing a film after about 20 minutes and returns to the main menu saying "internet connection lost" then 10 seconds later says connection found, when I use Netflix I have no bother with internet droping out, any idea's?


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Legend 5
Legend 5

Re: smart box loses internet connection


Is this the NOW smart box with an aerial connection at the back? 

What I would suggest is to turn your router off for a few minutes. 
Putting box back to factory settings can often squash bugs on the system.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.