Smart TV Box.... Now TV not connecting

[Anonymous User]

I’ve read other threads that haven’t really helped...

I have a smart now tv box set up wirelessly. I received as a birthday present in September so not had it that long.

Over the last 2 days, every time I turn on my tv, it will not connect to now tv. I get to the home screen with all the usual stuff like the continue watching, but when I click on anything, I just gets stuck on the connecting screen, the one with the coloured circles. Doing a factory reset works but I have to do this every time I want to watch now. All the other apps work fine so is not an issue with the internet connection. It’s just the now TV subscription! Although I have tried resetting the internet connections several times but this doesn’t fix it anyway.

Is this a known issue at all? It takes a good 15-20 mins to do the factory reset.... not ideal. Don’t really want to buy a new box and have the same problem, but don’t want to cancel my subscription.... but might have no choice 😢

[Anonymous User]

Spoke to soon... just done a factory reset and hasn’t fixed it 😩

[schnapps]

Hi @Anonymous User

Just wondering, who is your broadband provider?

[Anonymous User]

We use talk talk 😊

[schnapps · Accepted solution]

Hi @Anonymous User

Have you tried all the suggestions in these two threads linked below ?

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Now-TV-Smart-box/m-p/462366#M5615

https://community.nowtv.com/t5/NOW-TV-Smart-Box/Now-TV-Smart-Box-NowTV-App-after-Update/m-p/460389#M5384

[Anonymous User]

Hi

Thankyou for the advice, it now appears to be working by changing the output to 50%

It’s took about 2 hours to sort, I am not very technical! I had no idea how to access router settings. Googled it and the instructions did not work. 30 minutes live chat with talk talk finally got there!

So just in case anyone needs to know and save 2 hours of their lives you need to do the below. Sorry if this is super easy and it’s just me being erm not very technical! Looking at the threads everyone seemed to know what to do, so it was probably me.

Open web browser and type 192.168.1.1

Username: admin
Password: admin

BUT!! You will more than likely find that “admin” does not work as a password, it did not for me, and talk talk advised me to use the router password found on the router (not the WiFi password)

Progress!

Click on the home network tab

In the top left click on wireless settings

Go to advanced settings

Change transmit power (percentage) to 50%

I’m now back up and running. Finally!

[schnapps]

Hi @Anonymous User

Glad you got it sorted and thanks for posting an extremely handy guide on how to reduce the WiFi output power on TalkTalk Routers that may be helpful to other TalkTalk broadband customers who are encountering the same problems on the nowtv App.

I am sure your post will be useful to others on here who comes across this thread.

Thanks

[Anonymous User]

No problem at all, glad it will be of help. For those not so technical people, you will not find router settings by logging into your normal talk talk account as I would have thought, follow the earlier walkthrough.