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Anonymous User
Not applicable

‎29-11-2020 21:26

Slow Broadband Speed

I don't know if there any report issues with the broadband speed but my speed seems to be really slow. When I do a broadband speed check, it says I'm only getting 12mps. I've tried resetting my router twice already but still shows the same speed. I wonder if anyone else been experiencing the same issue? 

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎30-11-2020 12:33

@Anonymous User 

Use this link to determine the status of broadband in your area. 

https://help.nowtv.com/article/having-trouble-with-your-broadband

 

If all "is well", give the broadband team a call, number on link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI, the number is 0800......

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

‎30-11-2020 19:29

In response to gavs82008's comment

Update: I've spoken with tech with Nowtv and he did a line check and discovered there is a problem on my line which is causing my slow speeds. Luckily it'll be a quick fix and I should be back upto speed in a day or so.