Slow Broadband

[Chrissy11]

Hi, 

Am totally confused!  Have spent - wasted - an hour going round and round in circles.

My broadband connection is very slow and fluctuates from 15 - 30 mbps  - never gets up to the SuperFibre 50 mbps I was promised.

When I do a check on here it says that there is not a problem and speed is 50 mbps.  BUT if I do a check via BT Wholesale Speed Check or BroadbandSpeed Checker or any other site where I can check, the speed is very slow.

All I want to do is find out how to get my speed up to the promised level.

Any ideas please?

[gavs82008 · Accepted solution]

@Chrissy11 

When did you join NOW broadband? 
Have you tried to reset the router?

Best to give the broadband team a call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.