cancel
Showing results for 
Search instead for 
Did you mean: 
KernowChris
Scholar 2

Re: Now TV image fuzzy/blurry/pixellated

I have access to NowTV via a multiplicity of devices. 

Currently the four devices on the service are 

AppleTV

iPhone 7

Roku SS+ 

and 

The Now 4K box as supplied in the trial. 

I've just tried the service this afternoon, AppleTV iPhone7 and Roku SS+ were fine. The Now 4K box was exhibiting this behaviour which surprised me. 

By disconnecting NOWTV by stopping the stream and reverting to the homepage and then initiating a box restart this behaviour had stopped when I restarted the NOWTV app. I will monitor the situation over the coming week. 

It seems there IS an issue which needs thorough investigation. 

0 Thanks
Reply
Andrewcroft
Scholar

Re: Now TV image fuzzy/blurry/pixellated

Hi have been in touch with live chat on 3 occasions now about this problem and just keep getting the usual run around reset stick check internet connection even had me set up WiFi hot spot on mobile phone but problem persists. On last occasions I was told they would pass it on to tech team who would email me that was three days ago still nothing. They don't want to admit the problem is at Thier end as they would have to refund people. Sort it out Now TV.

 

0 Thanks
Reply
Mich10
Advocate

Re: Now TV image fuzzy/blurry/pixellated

I have been on live chat 3 times also for this problem. I’ve been disconnected twice from the chat so had to speak to someone different each time which meant going through the same so called ‘fixes’.

I was then emailed offering a full refund. I gave them another chance to fix the issue but got no where. I then accepted the refund to which they lowered the amount they want to refund me and then closed my complaint. Still no refund received.

If anyone gets anywhere with this please let me know. I’m currently contacting CEDR as don’t know what else to do.

0 Thanks
Reply
eyebrow
Advocate

Re: Now TV image fuzzy/blurry/pixellated

Hi

For what its worth, the software update to my new 4K box received on Friday 26th Oct. brought with it a significant improvement in the pixelated display issues we've been having.

I managed to watch F1 quali on Saturday, the race on Sunday, and much more live coverage without any pixelation at all. A stunning difference over the previous weekend.

I've not seen anyone else reporting improvements, which I can't explain, but hopefully if you can grab this update, you might have the same success:

Version 8.1.3, build 4170-68

Anonymous User
Not applicable

Re: Now TV image fuzzy/blurry/pixellated

We also have the new 4K smart box and the picture has been so much better since update on Friday night. But Nowtv should be giving every customer compensation for the bad service. 

Mich10
Advocate

Re: Now TV image fuzzy/blurry/pixellated

Nowtv cancelled my sports pass within a day of this update coming out. They didn’t make me aware of it.

on top of that they have only refunded part of my money as I was ‘watching’ the sports channel. The only reason the sports channel was on is because I was trying to fix the picture and talking to their live chat!!!

Now they won’t respond about refunding me the rest of the money despite me having an email which confirms my full money will be refunded. To be honest if I knew an update was that close I would have waited but there was no communication from them at all and they just kept telling me the issue was my end!!

They have handled this situation so poorly and I too am reporting this to the regulators so I can get my full money back and take my business elsewhere. 

0 Thanks
Reply
Neill2
Advocate

Re: Now TV image fuzzy/blurry/pixellated


@stu1605 wrote:

Thanks for this fix! I had the same issue and setting the bit rate to 2.5 instead of auto seems to have sorted it out. Love my NOW TV! 🙂


How do I set bit rate??

0 Thanks
Reply
schnapps Legend 5
Legend 5

Re: Now TV image fuzzy/blurry/pixellated

Hi @Neill2 

 

If you are using a NowTV or Roku playback device then follow step 4 on this linked guide.

 

Not sure if it will make any difference with your picture quality though.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

0 Thanks
Reply
MaeveR
Advocate

Re: Now TV image fuzzy/blurry/pixellated

Hi All members I have bad news on this issue after 5 attempts via live chat tonight finally sky have admitted that the problem is with the boxes and they have no solution absolutely nothing to suggest no compensation and I suppose I am just to go and buy three more devices with an appallingly short lifespan. I am disgusted with their so called customer service 

0 Thanks
Reply
MaeveR
Advocate

Re: Now TV image fuzzy/blurry/pixellated

Hi All members I have bad news on this issue after 5 attempts via live chat tonight finally sky have admitted that the problem is with the boxes and they have no solution absolutely nothing to suggest no compensation and I suppose I am just to go and buy three more devices with an appallingly short lifespan. I am disgusted with their so called customer service 

0 Thanks
Reply