Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Smart box displaying content but won't playplaying

We've got a npw TV account with Entertainment package. We can watch ok on living room TV, but as upstairs TV is JVC, we've bought the Now TV Smart Box. We are only using one device at once, we can see things we want to watch on our package, but when we press play, we get the spinning circle for a minute, then just back to image of what we want to play. Any ideas? We've tried factory reset.


Legend 5
Legend 5

@Anonymous User 

When did you buy the smart box? As that device hasn’t been made in years. In fact NOW no longer made any devices at all.

If I were you I’d hand it back, get a refund and get either an Amazon fire stick or Roku stick.

FYI that I do not work for NOW, just a NOW customer trying to help