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Caitlyn83
Advocate

Is there an outage

I am unable to access now TV on my stick, box, app on PlayStation and mobile phone. Is anyone else experiencing this? Saying not connected to internet even though every other device is and working. 

7 Replies
redchiz1
Elite 3

Working fine here. Have you tried a router reset?

Caitlyn83
Advocate

Yes. Unplugged, replugged back in and it won't work. Sometimes says unknown error, sometimes gives none internet connection even though it is. Baffled 

gavs82008
Legend 5
Legend 5

@Caitlyn83 

You tried your mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
Caitlyn83
Advocate

I have full working internet. I work from home and nothing else is offline 

gavs82008
Legend 5
Legend 5

@Caitlyn83 

Thats fair enough, but can you access NOW without your home internet using your mobile data?

FYI that I do not work for NOW, just a NOW customer trying to help
Caitlyn83
Advocate

Yes I can🫤 what does that mean then?

gavs82008
Legend 5
Legend 5

@Caitlyn83 

It means there is something with your home broadband somehow causing any devices with NOW to not work as expected.

Are you using a VPN with the router by any chance?

FYI that I do not work for NOW, just a NOW customer trying to help