28-09-2022 17:29
You’ve tagged this as the wrong item. The NOW box black is the streaming device, nothing to do with the router.
Also this is a customer to customer forum, so no staff will reply to your post. Any broadband issues you have to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Before you call, try unplugging the router for a few minutes. If that fails do a factory reset to the router by holding the reset button for 15 seconds.
28-09-2022 21:47
What lights are showing on the router?
21-02-2023 10:57
Have you called the number I provided in my earlier post to you?
21-02-2023 11:15
All sorted no thanks