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AlyssaMerc
Advocate

Network error when trying to log in on NowTV box

I've reset my password TWICE and can login on my laptop and smart phone no problem but my NOWTV box is freaking out and keeps telling me it's the incorrect password.

Even reset the box and NOTHING.

 

Anyone else having these issues? Seems like it has happened before.

 

Thanks,

 

alyssa

377 Replies
Ironside
Mentor

Re: Unknown error when logging in

I'm having the same nightmare of a problem.
I spent an hour last Thursday on live chat, reset password, did hard reset, software update. Was told I had a faulty Now TV box and I would hear from Technical Department by email.
Nothing received by Monday - so spent another age on Live Chat going over everything again. Still not resolved. So a replacement box was sent out.
It arrived this morning and guess what - "Unknown Error" when I enter my username and password!!!
Please help!
Caydiesel
Advocate

Re: Cannot log in to my now TV box

Hi, I am having this problem right now and I can log in to other devices (typing from my iPad now) please help me.

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Ggbates91
Advocate

Re: The server won't let me sign in

I am having the same problem but when I log in on my iPad it works perfectly fine even befor changed my password this is incredibly frustrating now as me and my partner have tried most of the suggestions on this page ? 


@Kev1211 wrote:
Won't let me sign in on ps4 or the EE box

 

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Donna26
Advocate

Re: Network error when trying to log in on NowTV box

I'm having the same problem. I can sign in on my phone and it's fone. Soon as I try the box it's saying username or password incorrect. 😡 I've changed my password twice. 

Becca505
Mentor

Login

Can I just say I'm fuming, having the exact same problem that everyone else is, tried logging in telling me it's incorrect so I've tried again and again reset my password, ret the box 5 times unplugged it 5 times also and still not working. I think it's appailing these issues considering how much we pay a month and absolutely no help at all.
stevenslade
Advocate

Re: Network error when trying to log in on NowTV box

Same issue here. Says Network Error after inputting password. Reset the box (new black one) and reset password. Works fine via IPad app, but not the box

 

claireyx
Mentor

Re: Network error when trying to log in on NowTV box

I'm getting the exact same thing 😏 wonder what's wrong its so frustrating
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trevytrev
Mentor

Re: Network error when trying to log in on NowTV box

Yes getting the same here, came on here to find a solution but it's obviously ongoing!
FRi
Advocate

Re: Incorrect password and username

I've got the same issue. Says incorrect username/password when trying to log in. Also, YouTube and All 4 apps won't load. Help please.

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