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Legend 5
Legend 5

Re: Netflix app not working on now tv box

Hi @Colin8

Netflix App on the nowtv software 8.1.3 worked first time for me.

So i don't know why software 8.1.3 is not working for you, perhaps the Netflix error is common to one particular ISP and Router brand ?

My ISP is NowTV with the Hub 2 Router with the std black box connected via Ethernet.

Perhaps members who are on software 8.1.3 on the black boxes who can't open the Netflix App on their devices could post their ISP to see if there is anything in common related.

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Scholar

Re: Netflix app not working on now tv box

Many thanks Schnapps 

Unfortunately I'm definitely on 8.1.3.4149-10, and I've tried both forced updates via the hidden menu and factory resets  but it still doesn't work. But thanks for replying. 

 

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Scholar

Re: Netflix app not working on now tv box

My ISP is EE

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Scholar

Re: Netflix app not working on now tv box

I initially had the same error, NW-6-400, when trying to load the Netflix app.  I updated to 8.1.3 4149, i then hit update again and it initiated another update for apps (didn't specify which ones), now Netflix works just fine, i have been watching it this afternoon. I have a Nowtv black box connected via ethernet and my isp is talktalk. Hope this info helps.

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Scholar

Re: Netflix app not working on now tv box

Cheers @BigNick1

Still didn't work for me. 

Can i please check what Version app you have for Netflix?

I'm on Version 4.2 build 90618035

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Scholar

Re: Netflix app not working on now tv box

Hi  @Stevieeee   

My Netflix version is 4.2 build 90618035.

I've read this thread and don't know what else to suggest, after i updated my Nowtv box Netflix worked straight away. I hope you and everyone else with this problem are able to resolve it quickly. Fingers crossed.

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Observer

Re: Netflix app not working on now tv box

Hi 

I’m exactly the same, updated the software twice but no luck 😢

hopefully they sort this soon!

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Advocate

Re: Netflix app not working on now tv box

I’m having the same problem with the same device. It works on the now tv stick but not the box. I have rang Netflix and told them about the same code. It’s not an internet issue but sounds like an issue with the box. Hopefully they’ll fix it soon!

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Advocate

Re: Netflix app not working on now tv box

I've done as suggested

Updated, 5x home, 3x ff and 2x rw hidden app updated.

I was already up dated before I tried this so no changes made. 

Have reset router, unplugged Now TV box and restarted it. 

Nothing works.

App  still has code NW-6-400 error. Netflix app just does not work on Now TV black box. 

Back to watching Netflix via Amazon Fire Stick for the time being for me. 

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Mentor

Re: Netflix app not working on now tv box

Hiya , mines the bigger smart box, i had to buy a new box from ebay as i
heard from nowtv that the puk boxes were incompatible
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