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PJ756
Advocate

Re: MLB app

Hi,
Yes I held the reset button down for 5 seconds and then reloaded it again.
But it hasn't solved the problem. MLB still won't load
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PJ756
Advocate

Re: MLB app

##- Thanks for the response. I've checked and it is reporting my location
as UK which is a valid location for MLB. All very strange as it worked fine
until 2 day ago. But thank you -##
gavs82008
Legend 5
Legend 5

Re: MLB app

@PJ756 

Resetting is completely different from factory reset.

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

Factory reset is putting the box back to factory settings in another words erasing everything on it and as if your starting it from scratch.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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PJ756
Advocate

Re: MLB app

Thank you for the information, I'll try a reset through the settings menu.
It was Now support who had told me to press the button on the stick for 5
seconds to reset it.
gavs82008
Legend 5
Legend 5

Re: MLB app

@PJ756 

96ACCC74-328E-49B4-8909-F66FDB638490.png


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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ABM935
Mentor

Re: MLB app

Did you have any luck with this? Exact same thing has just started happening to me on my Stick. Tried removing app, reset button, factory reset and no luck.

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gavs82008
Legend 5
Legend 5

Re: MLB app

@ABM935 

As a suggestion you could try unplugging your router for a few minutes? 

It might be worthwhile speaking to Now TV staff via live chat.

Just make sure to click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

Although with the app being third party staff might tell you to speak to the service directly.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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ABM935
Mentor

Re: MLB app

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Thanks for the reply!

I've just come out of a chat with Now TV and as you say, they've asked for it to be logged with MLB TV.

A similar situation happened this time last year (start of the baseball season), where the new version of the app wasn't automatically compatible with Now TV. It took a little while for them to sort it out after a few of us logged the issue with MLB TV. Perhaps it's the same thing this year.
IWG_SKY
Mentor

Re: MLB app

Going through the same loop. Been through all the same steps as other users here.

 

Does seem the same as last year when we had the same issues.

 

Very frustrating

Pharris54185
Advocate

Re: MLB app

I am 100% convinced that roku/nowtv United Kingdom has not received the latest update from mlbtv as this same thing happened last year. The person asking you to do factory resets on your nowtv box is just speaking absolute nonsense. Last year someone had to email mlbtv and roku to get this sorted this side of the pond. I subscribe to mlbtv and at the moment the app on nowtv doesn’t work. Someone at nowtv needs to ask the good people of mlbtv to send over the update so we can watch it on our tellys. 

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