27-07-2020 17:36
We've got two Smart Stick in the same house and same network. Both are software 9.2.3 but the builds (and UI) differ, 5136 and 4136.
I now have two sticks with different user interface and despite frequent refreshes to update them, they persist on different software builds.
Can anyone assist?
Solved! Go to Solution.
27-07-2020 17:42
Hi @Anonymous User
Firmware rollouts are usually done in batches based on the device serial numbers, so i would expect your second stick to get the new firmware update in the next possible 24 to 48 hours.
You could try a forced software update on the second stick, just in case the firmware is ready to be installed.
Try step 6 in this guide, if no joy, be patient and it should happen soon.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
27-07-2020 17:42
Hi @Anonymous User
Firmware rollouts are usually done in batches based on the device serial numbers, so i would expect your second stick to get the new firmware update in the next possible 24 to 48 hours.
You could try a forced software update on the second stick, just in case the firmware is ready to be installed.
Try step 6 in this guide, if no joy, be patient and it should happen soon.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
06-08-2020 20:49
I tried the forced update but they still stubbornly remain different builds, but the same software version. Any ideas?
06-08-2020 21:13
I just think it is a case of waiting for the firmware update to 5136 for each batch of serial
numbers.
03-08-2020 8:33
Hi,
I have 3 NowTV sticks and one has updated but the other 2 have not.
I tried this but they remain on the older version and the new updated ones says it will go back to the older version if I perform this update, they will eventually update I’m sure, so I’m leaving it.
Home x5
Fast Forward x3
Rewind x2
03-08-2020 10:29
Just out of curiosity is there a new user ui on updated stick??
03-08-2020 11:04
@Anonymous User the NowTV app is the new UI in the updated software, hence you will no longer find it listed under MyApps.
03-08-2020 11:12
Will this be coming to the now tv boxes also?
03-08-2020 11:17 - edited 03-08-2020 11:19
@Anonymous User Yes, but at present it’s a phased release. It’ll get there eventually. Once the powers that be are satisfied that the beta testers didn’t miss any faults in our 5 months of testing then I expect the release schedule to be ramped up.
Of course, the boxes are no longer made, so it might take longer for them to get the new software.
03-08-2020 12:30
Any photos of the new UI?