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lenturn
Scholar 2

Really bad wi-fi on stick

For some reason I'm having really bad wi-fi issues on my brand new stick, both 2G and 5G.

 

It's either not connecting, taking ages to connect and then losing connection, or just plain bad picture and buffering.

 

I can't understand as my Smart Box works perfectly well over wi-fi, so it doesn't seem to be my internet connection.

 

All getting rather frustrating now.

24 Replies
lenturn
Scholar 2

Thinking it might be down to a rogue HDMI cable causing interference, what with the stick being in such close proximity to the back of the tv and all the cables.

 

Andy
Legend 5
Legend 5

@lenturn It is possible, also possible it could be stray emissions from the rear of the TV or just generally poor wifi reception tucked away behind a big metal electrical appliance (or some other reason).. Have you tried different HDMI ports, or rebooting your broadband router to make sure it's on a good channel. If you have a HDMI extension cable try that so the stick isn't flush to the TV. If you use an AV amp you could also try plugging it into the amp rather than the TV. Check under Settings > Network to see if it's reporting poor wifi.

lenturn
Scholar 2

Hi  @Andy I've removed an old HDMI cable that I know has caused problems with tv reception in the past, and while things have improved somewhat , it's still not as good as it was with the other Now boxes.

 

I've ordered a little connector that will enable me to attach the stick to the end of the original HDMI cable that I used to have connected to the Now box. Hopefully this might ensure the stick is far enough away to eliminate any interference problems in future, but we'll see. 

 

Regards.

Anonymous User
Not applicable

Ive found the wifi reception on the new stick so poor and variable that i`ve reverted back to the far more stable and reliable black box.

Anonymous User
Not applicable

The wi-fi is ok! It depends what area you are in and the quality of TV that you have!

lenturn
Scholar 2


@Anonymous Userwrote:

Ive found the wifi reception on the new stick so poor and variable that i`ve reverted back to the far more stable and reliable black box.


I'm beginning to come to the same conclusion. Smiley Sad

 

Moved the box downstairs tonight, where we normally have a Smart box in use via wireless.

 

Started watching a film via the stick which buffered constantly, but via the smart box wi-fi, it ran smoothly.

 

So far not impressed. 

nickmorc
Expert 2

I too, have started to see this on my new stick. Last night while watching the DC legends, I thought my broadband had nearly gound to halt, as the picture quality went to that of an old VHS video.

Tried a speedtest, all good showing our usual speed of 75 Mbps.

After about 30 minutes the stick reverted back to a good picture, same thing happened again later on.

Never had this issue on the old faithful black boxes, but will continue to monitor.

nickmorc
Expert 2

Someone has raised the same problem on another forum.

 

Has Now Tv, recently experianced some issues with their servers, which would explain the issue. (Appears to have effected both new and old kit ) Poor picture quality, as if your your broadband speed has dropped but it has not.

lenturn
Scholar 2


@nickmorcwrote:

Someone has raised the same problem on another forum.

 

Has Now Tv, recently experianced some issues with their servers, which would explain the issue. (Appears to have effected both new and old kit ) Poor picture quality, as if your your broadband speed has dropped but it has not.


There seems to be a problem at the Now TV end, with users of other devices saying that they're having bad performance streaming. It may be a coincidence that the problems seemed to arise just when I installed the stick, but I'm still monitoring it.

 

I've moved the stick to the end of an HDMI cable using a female/female connector to keep it away from anything that might be causing interference, but it doesn't seem to have had much effect. It doesn't appear to be a problem with my internet, so it's either the Now TV service or their equipment that's at fault.

MJG1
Scholar 3

I have 3 devices that I watch now TV with,

The black box , A Roku stick , and just got the Now stick .

when connecting to WiFi there are lines that light up on the TV , better the WiFi pick up the more lines light up.

when connecting my black box All lines light up,

my Roku stick All lines light up 

my Now TV stick only 3 light up , 

I don’t get any problems with the now stick it’s brilliant, but for only 3 to light up and the others have all lines lit it shows that there must be a problem with the WiFi pick up with the new Now stick.

All 3 devices as well were set up with the same TV so not in different rooms .

 

 

 

Anonymous User
Not applicable

I have this issue on two Now sticks. Personally I think it is poor quality in the stick itself. The same tv has a Fire stick and this works perfectly, and is nothing to do with the tv port or interference. 

Anonymous User
Not applicable

I have found the same, very poor WiFi on the new stick. Using the better little black box with ethernet connection.

The now tv stick seems a really backward step and could lose now tv a lot of customers.

Anonymous User
Not applicable

Purchased a stick yesterday 20 March  and thinking I have made a bad choice over  a rival product. Unfortunately I only get FTTC at 8 Mbps which means if the wife uses her iPad I cannot use Nowtv. My router is in the next room and everything is Ethernet routed so I was wondered if moving the router (BT hub 6) to the tv would it make a difference, moving will not be easy. Only use the 720 and not HD and just have movie pack which seems a waste at the moment. Sky reckoned 2.5 Mbps should be ok. AmI on a failed mission?

Andy
Legend 5
Legend 5

@Anonymous User Moving the router into the same room shouldn't be necessary if it's just next door, having the router too close to a wifi device can cause more problems than it solves. You could try rebooting your broadband router though to make sure it's on the best wireless channel for your home. Having the stick stuck behind a TV, particularly if it's not well shielded or has built in wifi itself could cause issues where wifi reception is poor, try different HDMI ports on the TV or if you have a little HDMI extender cable lying around the house try that. Plugging in with the power adapter rather than USB cable might be worth a try as well. Restarting the stick will also make it choose between 2.4GHz and 5GHz depending on which it thinks is best.

Anonymous User
Not applicable

thanks for that. Says my connection is good. Tried other hdmi ports pretty much the same but will try  your other suggestions including looking for  short hdmi cable.

Andy
Legend 5
Legend 5

@Anonymous User I wouldn't bother buying a cable as there's no guarantee it will help but if you have one lying around it would be useful to try. Rebooting router and/or looking at wifi channels/5GHz vs 2.4GHz is probably worth trying. 

 

You could also try disabling Smart Setup on your BT Hub to see if that makes any difference, I would expect it only to be a factor in connecting devices initially but it's sometimes been suggested on the forum as a magic cure for BT woes and can't do any harm so you might as well try.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F

Anonymous User
Not applicable

Smart already disabled on router. Just started to watch a film and it’s ok but will have to see if it stalls later, fingers crossed.

Anonymous User
Not applicable

Spent over 30 mins on nowtv chat line and did not gain anything. Spent all the time asking me repeatedly for my account details and in the end I told them that it’s taking too long and signed off. Got an email from them saying press the button for 6 secs, what button and if this didn’t work change my browser to Firefox or explorer and I don’t understand what this has to do with the problem. Stripped my tv system down and changed everything around. When I watch a movie I lose the internet connection for a couple of secs and then it rights itself which is better than losing the connection altogether.

Anonymous User
Not applicable

Just got mine 2 day I used a WiFi extender I bought from Aldi and everything works fine hope this helps

doppelganger
Expert

I'd expected wifi signal issues (and also heat issues as mentioned elsewhere) with this device. So I've held back from buying.

 

It tends to make sense that a dongle stuck in the back of and/or behind a TV is likely to struggle with wifi signals.

 

Thanks to all for the updates - I'll stick to my Smart Box.