19-11-2018 13:45
Hello, can anyone help me. I’ve just received my now tv stick and got it all up and working etc but when I bought it I bought the stick with 2months sky cinema and entertainment pass but I can’t get them working as I had nothing come with the box that had a voucher code on and when I go to pass’s it’s telling me to buy them?!
19-11-2018 13:52
Hi @Anonymous User
When you say that you checked the voucher passes was that on the stick by going into the NowTV App, under My Account ?
Or did you go to the NowTV website and select My Account > Passes & Vouchers to see if there is any Redeem button next to the passes to activate the voucher ?
19-11-2018 13:54
I went on the website
19-11-2018 13:58
Hi @Anonymous User
I am assuming you only have one nowtv account and logged in here with it to see if there is any Redeem button under "Passes & Vouchers" ?
Can't suggest anything else apart from contacting live chat for further assistance & help.
Link here to live chat.