Showing results for 
Search instead for 
Did you mean: 

Now TV Stick No connection cut out

I own 2 now tv smart sticks with remote (yellow plus).

Both lately over the past 2 weeks keep cutting off mid tv.

States theres no internet.


Few seconds later is says restored. And you have to find the thing you were watching and click on it again.


But it happens frequent.


Ive seen it happen at a friends house too in the same time period on their same now tv stick.


However when streaming outside the box there is 0 issues.


It cant be all our now tv sticks are faulty.

Is there more to it than that? Are these sticks not supported and now are facing constant issues.


Never had it before until recently.


Tried all the troubleshooting steps. Resets. Updates. Turning off router. Etc.


Does anyone have any similiar experiences.

Its frustrating as its the remote that made me buy the sticks. 


Also annoying when it happens during live sport.


Livechat was a waste of time.

2 Replies
Legend 5
Legend 5


When you say reset is this a factory reset?

Otherwise personally I’d bin the two sticks and replace them with much more reliable devices like Amazon fire or Roku sticks.

FYI that I do not work for NOW, just a NOW customer trying to help

@Smartsticksared @gavs82008 

Beware of the issue where after factory resetting a Now Stick, it will want you to buy a membership to resume using it.

I do not know how you overcome this 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.