16-02-2019 11:39
OK I've dug my now tv box as I'm using the service more and more lately. I've set up thge box but I'm struggling to log in to the UKTV Play app. When I hit sign in I get a code to type into the activation page in UKTV web site, but the app closes before I have chance to type the code.
Has anyone come accross the same issue? Ifv you did how have you fixed it. I can't find any info on this problem.
I have tried so far
unistalled and reinstalled the app
factory reset of the box
Any advice would be greatly appreciated.
Solved! Go to Solution.
16-02-2019 17:04
It looks like my firewall webfilter detected the url, used to call back to uktv, as newly observed domain. The url was sqs.devuktv.co.uk . I exempted this url and all good now.
16-02-2019 12:41
16-02-2019 15:06
Thanks for the suggestion.
Ive tried to get the code in before the crash but my typing isn’t quick enough. 😀
The issue im seeing is that the app force closes after about 5 seconds of opening the sign in part. The counter says the code is valid for 30 minutes but it simply won’t work, presumably because the app bombed out.
16-02-2019 17:04
It looks like my firewall webfilter detected the url, used to call back to uktv, as newly observed domain. The url was sqs.devuktv.co.uk . I exempted this url and all good now.