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Anonymous User
Not applicable

‎26-10-2017 23:11 - edited ‎26-10-2017 23:11

Smart box not playing another film/episode after one has finished ?

0n my and my daughters smart boxs refuse to play another film/episode after one has finished, only way around this is to go to the home screen and re-enter the app. I have re-set/installed box. My ISP is Virgin Media which we have sufficent download speed. This is getting a bit tedious now (just been putting up with it)

 

Thanks in advance.

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1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

‎27-10-2017 9:26

 

@darr1975

 

Whilst nothing's been confirmed, a number of Virgin hub users do seem to suffer this.

 

There haven't been enough responses to know anything for sure, but from a small number of users it may be that Hub 3 users appear to be OK but not Hub 2 users.

 

One Hub 2 user reported changing the wireless channel from auto to a specified channel worked for them (changing the wireless channel itself won't affect the NOW TV box so I can only assume if it does work that it's a glitch in the Virgin hub firmware that might correct when a manual wifi channel is selected). If you want to try it you can find steps here

 

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

 

 

 

@Lindzi did you ever try this and if so did it make any difference?

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10 REPLIES 10
schnapps
Legend 5
Legend 5

‎27-10-2017 15:07

In response to Anonymous User's comment

@Anonymous User

 

That's a great idea comparing two different Virgin Hubs on your smart box, please post back here with your findings which i am sure the NowTV Team would greatly appreciate.

 

Thanks.

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