19-01-2018 4:31
19-01-2018 8:31 - edited 19-01-2018 8:34
@Anonymous User
That's weird, so during the middle of the night the power adaptor plug is left switched on or off ?
If it happened only on a couple of occasions then I would say it might be an overnight firmware / software update on the box.
If it's happening all the time, maybe a electrical power surge in the house is causing it?
Also check in the box menu settings that the 1 touch feature is disabled, just incase it's an HDMi signal causing it.
Only thing that I could suggest is to switch off the mains power to the box each night when going to bed or look at a replacement box.
19-01-2018 9:17
@schnapps @Anonymous User
Hi Schnapps
You said, in response to Fern's problem, "....it might be an overnight firmware / software update on the box". I am inclined to agree with you because the Now TV boxes check daily for software updates, which usually happens between 2.00am to 6.00am, i.e when most people are sleeping. And since Fern's TV does not have an auto-switch off, like most modern TVs, then it becomes activated when the box is checking for it's updates.
I believe the way Fern can solve her problem is by buying a timer for her electrical socket, that way everything will be switched off in one go.
The electrical socket timers, like the one pictured above, can be purchased from Amazon.co.uk.
UK Bob
19-01-2018 12:46
19-01-2018 12:59
Hi @Anonymous User
If you fall asleep when watching a movie, then the nowtv smart box will remain on until the TV is switched off and it loses it's HDMI signal or in the box menu settings there is an option to automatically turn off the power after 4 hours.
18-04-2018 22:30
Hi
A similar thing has just happened to me. I had paused a programme for over an hour and the program unpaused without me touching the remote control....I tried to press pause it would not work. The programm continued playing.
Can anyone give me any advise as to why this has occured
Many thanks
19-04-2018 9:21
@Anonymous User Welcome to the forum. The box can only pause for about half an hour or so before the buffer is full and no more content can be stored (it doesn't have a large hard drive just a small amount of solid state memory) and once it's full it starts playing again,myou wouldn't have been able to pause again because it was still playing from a full buffer, however it should have let you fast forward to catch up at which point you could have paused again.