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WOB62
Advocate
‎07-08-2022 14:30

Turning off streaming facility

According to my Sunday Mail paper my Samsung TV will soon need a £30 Fire TV stick. It says I need an email promotion code to get the stick free from Amazon. Have you had your e mail code yet? Article is suggesting that on our current now tv stick it will stop working after November 2nd. We gave a Samsung set with integrated Internet.

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3 Replies
schnapps
Legend 5
Legend 5
‎07-08-2022 14:40

Hi @WOB62 

The NOW Stick will still work on any television including the Samsung's.

If you have a Samsung 2015 Smart TV that previously had the native inbuilt NOW App on it, then after the 5th of September it will stop working.

There should be a notification on the 2015 Samsung Smart TV NOW App.

Customers who use the NOW service on their Samsung 2015 Smart TV should be also notified by an NOW email.

WOB62
Advocate
‎12-08-2022 15:06

In response to schnapps

Thank you. After further investigation are set is a 2018 model.  So we are ok.

RoyB
Legend
‎12-08-2022 16:18

@WOB62 

That sounds like two things that the Sunday Mail has got wrong, been inexact about, or been misinterpreted over.

Can you give a link to the article, or at least the headline and date, so we can check it?

The two assertions are:-

(i) The Now app on Samsung TVs will stop working on September 5th (inexact, as this is true for 2015 models only)

and

(ii) Now sticks will stop working on November 2nd. (I can find no record of this anywhere)

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
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