Error 009

[Anonymous User]

Guys 2 days ago my box wouldn't connect to internet, I've reset router and the now TV box, still won't connect, it finds the signal but error 009 comes up all the time, it's worked fine since I've had it but all of a sudden , nothing ... Nothing has changed with the internet I don't understand it

[Anonymous User]

@Anonymous User

Hi Welcome to the fourm.

Try these steps to help resolve this.

https://help.nowtv.com/article/now-tv-box-stick-error-codes-messages

[Anonymous User]

None of tho

---

@Anonymous User wrote:

@Anonymous User

Hi Welcome to the fourm.

Try these steps to help resolve this.

https://help.nowtv.com/article/now-tv-box-stick-error-codes-messages

---

se were helpful

[Anonymous User]

Didnt resolve it

[Anonymous User]

Still no response from now tv

[Tony-D]

---

@Anonymous User wrote:

Still no response from now tv

---

HI @Anonymous User I don't know why that link was posted as the error code isn't listed. However sometimes this can be resolved by using your phone as a hotspot and searching for an update. This should fix the issue. If not, give me a shout by tagging me with the "'@(my name)" option. Thanks

[Anonymous User]

@Tony-D

Still nothing I'm afraid, tried the online help all they said was the box is out of warranty? Not much help, it's only a year old and has been working perfectly 

I'm now paying for a service I can't use for a week nearly 

[Tony-D]

---

@Anonymous User wrote:

@Tony-D

Still nothing I'm afraid, tried the online help all they said was the box is out of warranty? Not much help, it's only a year old and has been working perfectly 

I'm now paying for a service I can't use for a week nearly 

---

It doesn't really sound like hardware issue to be honest, so it shouldn't need replacing. Have you tried a hard reset and or signning out of the box and back in?

[Anonymous User]

@Tony-D

Rebooted router and factory reset the box now it's stuck on welcome screen as it finds the network but won't connect to internet

[Tony-D]

---

@Anonymous User wrote:

@Tony-D

Rebooted router and factory reset the box now it's stuck on welcome screen as it finds the network but won't connect to internet

---

Try your hotspot now @Anonymous User