21-07-2016 9:18
I've bought a Smart Box with five months entertainment included. Unfortunately my account will not accept the redemption code.
Regards
Tim
21-07-2016 9:24
@Anonymous User
Welcome to the forum.
Assuming you've managed to set up your NOW TV account with payment details correctly (there is a slight payment issue at moment so if you run into that try again later) then the usual cause of this is misreading the code on the voucher. Try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ) etc
The following help page gives more advice
http://help.nowtv.com/article/Code-not-valid
If you are still stuck, go to
http://help.nowtv.com/contact-us/Code-not-valid
and choose the option to Start Live Chat who can check the code for you.
21-07-2016 9:26
Hi and welcome to the forum,
If you are a new NOW TV customer, the 'voucher pass codes' can be a little confusing. Perhaps the following 'Help Centre' article may be of use to you: Now TV voucher code not working!
Cheers
22-07-2016 11:09
The one that catches a lot of people out when entering codes (including myself) is o (letter) and 0 (number). Now I tend to buy passes from Game who send code in email and I just cut & paste it in, saves me bother that way.
Mark.