08-04-2016 14:40
Once I've set the TV to HDM1 the next step is pressing OK or Home on the NowTV remote and usually I get something on the screen but not today. The screen remains blank. I've changed the batteries and the internet is working too.
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08-04-2016 14:48
@Anonymous User wrote:Once I've set the TV to HDM1 the next step is pressing OK or Home on the NowTV remote and usually I get something on the screen but not today. The screen remains blank. I've changed the batteries and the internet is working too.
@Anonymous User
Just to get the ball rolling.
Any white light on the front of the NowTV box ?
If the screen is blank with nothing shown apart from the HDMI 1 shown the screen, maybe the HDMI cable has come loose on the back of the box or TV.
18-10-2016 13:59
Nothing is coming up on my tv screen it looks like my tele is off but it isn't. When I reset the now tv box by pricking the back of it eventually the purple screen comes up, then it goes off again. Tried changing cables etc. etc. nothing happening. Any help please?
18-10-2016 14:07
@Anonymous User
Welcome to the forum.
NOW TV have identified an issue causing this and have posted a message about it here
http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208
I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update.
For or anyone else reading this probably best not to do a reset of the box, just wait until the issue is fixed.
25-10-2016 16:35
thank you just worked the next day!
04-12-2016 14:39
Turning on, I get a subdued white light on the front.
Then 'Roku' appears on the screen briefly - with the letters doing a mexican wave - then the ligth on the front goes bright, and the screen just goes blank and nothing else.
The remote doesn't trigger anything - the light on the front of the box doesn't respond to any remote pressing.
I've changed batteries in the remote to ones I know are fresh.
I've checked connections, and done a hard reset of the box via the hole on the back.
Anything else before I return the box as defective?
04-12-2016 14:48
@Anonymous User with the Now box you get chattering teeth when you first plug in the box. I personally woud return it as defective.
18-10-2016 17:59
19-10-2016 13:08 - edited 19-10-2016 13:09
See the post above yours. From what I could see yesterday, there was a massive problem that affected many users, myself included, but the link posted by Andy now no longer appears to work... So I dunno if it was fixed or what...
19-10-2016 16:07
@Anonymous User @Anonymous User
The status post has been removed as the issue should be resolved now. However the advice in the post was for anyone still having trouble to contact NOW TV on the following page (you can choose either the email or live chat options).
http://help.nowtv.com/contact-us/Troubleshooting-NOW-TV-Box-and-Roku