My husband and I were both given NOWTV passes when we visited a Merlin attraction earlier in the year. We both have NOWTV accounts and were told even as existing customers we could use them.
We have followed the instructions carefully, gone to [voucher code removed].com, entered the code carefully which then generates a code and allows us to select which pass we want, then there are two boxes one for new and one for existing. It is the next screen where the problem starts, we get the message Hmmm, we don't recognise that voucher.
Both vouchers are valid until 31/12/17 - it's very frustrating that we appear unable to use them. We have even set up new accounts and get the same reply.
