Hi @Anonymous User
The smart voice remote controller will not work when setting up the older style black nowtv box.
So you need the older style infra red remote controller when setting up the black box.
You can check if the older style infra red remote controller is sending out an IR signal by following these instructions below.
Help tip If you've got a smartphone with a camera, you may be able to use it to see whether the remote is sending an IR signal or not. Smartphone cameras can 'see' a wider range of light wavelengths than the human eye, including infra-red light. This will generally only work on smartphones with a front-facing camera:
- Put your smartphone in camera mode as if you were taking a self-portrait (you should see yourself in the camera).
- Hold the remote control in front of the camera and press buttons on the remote.
- If you can't see the IR signal flashing as you press buttons, then try replacing the batteries in the remote.
If the second remote is the infra red type remote controller and is sending out an infra red signal by following the instructions above, then make sure you point the controller close to the right hand front corner of the box where the infra red receiver is located.
I haven't setup a box in a long time and once on the Lets Get Started Message, either try pressing the right hand directional button on the remote controller or the OK middle button.
If that doesn't work and another factory reset by holding in a small pin in the reset hole on the back of the box for about 30 seconds and trying the above process again, then i am out of ideas.
