cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Anonymous User
Not applicable
‎15-05-2021 8:03

New Smart Stick is stuck on 'Let's get started'

I've only just bought the NOWTV smart stick. Every time I try to get it working I connect to the wifi then it updates its software and then when it re powers it goes back to 'Let's get started' Can this be fixed?

 

0
1 Solution
gavs82008
Legend 5
Legend 5
‎15-05-2021 8:20

@Anonymous User 

It might sound daft, but you could try doing a factory reset to the device.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

Another thing is that you could unplug your router for a few minutes. 

Worst case I would return the stick and spend a little more to get an Amazon fire stick.

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

0
1 Reply
gavs82008
Legend 5
Legend 5
‎15-05-2021 8:20

@Anonymous User 

It might sound daft, but you could try doing a factory reset to the device.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

Another thing is that you could unplug your router for a few minutes. 

Worst case I would return the stick and spend a little more to get an Amazon fire stick.

FYI that I do not work for NOW, just a NOW customer trying to help
0