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Anonymous User
Not applicable

‎18-11-2017 16:53

Problems viewing now tv

Just bought a Now TV box and created an account and I went to sign in and it basically says there’s problems and there fixing it but yet I can use it on my I phone 7 feel like I have done something tried resetting and turning off
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3 REPLIES 3
Anonymous User
Not applicable

‎18-11-2017 21:18

I've also got the same issue can't use the black now tv box any help???
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Anonymous User
Not applicable

‎19-11-2017 8:48

In response to Anonymous User's comment
F##- Please type your reply above this line -#feel useless bought a box I
can’t even use
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Andy
Legend 5
Legend 5

‎19-11-2017 9:11

In response to Anonymous User's comment

@Anonymous User

Welcome to the forum. One possibility for that error message is you are using the wrong login details or the account isn't fully setup yet. Do you have an active pass or free trial on your account, and if so are you able to watch this pass on your iPhone app?

 

If you can, on your iPhone open up the NOW TV app, go to the My Account screen and check what username you are signed in with, make sure this is the username you are trying on your NOW TV box.

 

Also, if your password has any special characters in it, try changing it to one with just letters and numbers. You can do this from the My Account > Account Details page on this website.

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