01-12-2023 13:36
We have two now tv boxes, 4200sk models. Both were working fine up to last week when we changed our wifi password, after putting in the new password both boxes go to a black screen and the white light blinks twice on the front of both boxes.
We tried resetting and using ethernet cables but the same thing happens, as soon as we enter the password the box restarts, the now splash screen pops up, the screen goes black and thats it.
01-12-2023 14:49
Just googled the device - they're 9 years old! Time to upgrade, i suggest Apple TV! 🙂
01-12-2023 15:14
Hi @liamo
I am surprised both boxes on two different TV's are showing the same symptoms.
Do you have Mobile internet data on your smartphone?
If so to eliminate your Router and Router ISP address out of the equation, try a temporary test by using your smartphone with internet data to wifi hotspot to one of your NOW boxes has a quick test to see if you can get the NOW box working again.
01-12-2023 17:15
Good thinking. I tried it but no luck. Time for new boxes I think.
02-12-2023 8:41 - edited 02-12-2023 8:42
Hi @liamo
Bit of a long of shot, can you access the box settings without the screen going blank before you access the wi-fi password on the box ?
If so go into the box settings and under the Display section change to 720p to see if the box will then allow you to access the wi-fi password and then work.
Apart from that I am out of ideas.