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Anonymous User
Not applicable

‎20-08-2022 14:20

Channel 4 app not working

Not been able to access the Channel 4 app for past few weeks, just says 'this is embarrassing' and displays an error message. I've checked the system and everything is up to date and I've tried turning the box completely off and back on. Any suggestions? TIA

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1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

‎20-08-2022 15:22 - edited ‎20-08-2022 15:24

Hi @Anonymous User 

Did you try removing the App under My Apps by highlighting the App and pressing the star button on your NOW remote, then re install under Apps Store? 

This worked for me with the All 4 App which I just tried on my Roku Stick.

View solution in original post

13 REPLIES 13
UserS1
Mentor

‎01-12-2022 20:49

In response to gavs82008's comment

Thanks will give that a go..

 

Laura9
Advocate

‎13-09-2023 14:53

I have removed and put back on and still saying it. So annoying as been doing it downstairs for ages and today upstairs. I'm mid way through a binge watch lol 

0
gavs82008
Legend 5
Legend 5

‎13-09-2023 15:07

In response to Laura9's comment

@Laura9 

Get in touch with All4/Channel4 using the method in the post by @schnapps 

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎14-09-2023 22:59

In response to Laura9's comment

Hi Laura9

I’m wondering where Now come into this? Have you got Now Broadband, and you suspect that, or is the app running on a Now Stick, or are you just asking generally?

Any or all is fine, but it might help to pinpoint the answer, or to give you some suggestions of other things to try, e.g. does it work OK on your mobile provider if you try it briefly there?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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