@Pamdi72
Here’s the process:-
https://help.nowtv.com/article/how-do-i-cancel-broadband
This may be enough to resolve your issue, in which case please let us know that.
Otherwise so that we, your fellow customers, can best assist you further, you need to tell us precisely which option you are pursuing, precisely which step it fails at, and precisely what the failure mode is.
Armed with that information, we should be able to best advise you how to proceed.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
