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Pamdi72
Newbie

Cancel membership

Can anyone please help I'm trying to cancel my broadband subscription but its not allowing me to do it, can anyone advise

1 REPLY 1
RoyB
Legend

@Pamdi72 

Here’s the process:-

https://help.nowtv.com/article/how-do-i-cancel-broadband

This may be enough to resolve your issue, in which case please let us know that.

Otherwise so that we, your fellow customers, can best assist you further, you need to tell us precisely which option you are pursuing, precisely which step it fails at, and precisely what the failure mode is.

Armed with that information, we should be able to best advise you how to proceed.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.