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Muthukamatchi
Advocate

Engineer not visited

Hi Team,

I recently I bought Now broadband. My broadband connection suppose to be live on yesterday (13/11/2023) including engineer visit. But, Still its not happens. But, they closed setup related without engineer visit. How to solve it?  

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Muthukamatchi 

Unless you have no OpenReach master socket, you wouldn't need an engineer visit to your property. The OpenReach engineer would just to the needful at the cabinet etc. 

You call the broadband team. On here we are all customers like you, so we can only help so much. 

Make sure to be signed in and use the 'How to get in touch' drop down for the number.

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Muthukamatchi 

Also you tagged this in the NOW streaming box section. Which is NOTHING to do with your internet router.

FYI that I do not work for NOW, just a NOW customer trying to help