23-11-2016 11:30
I've just got a second NOW TV box (different needs of 5 year old vs teenagers during day and parents vs teenagers at night!)
I've set it up using the same account but have realised only having 4 devices available won't be enough (as we use the laptop and ipad plus phones sometimes, plus the 2 TVs)
Would I be better having 2 seperate accounts for each NOW TV box? Is that possible?
23-11-2016 11:43
@Anonymous User
Welcome to the forum.
You can set up a second account, using a different email address if you wish. You could then apply parental controls to this account to set an appropriate level for the younger children to use for example.
http://account.nowtv.com/parental-pin
The only problem with a second account is you cannot share any passes you have on the first account with it, you would need to buy passes for the second account as well (although you may, for example, only want the kids pass on the second account whereas you would use other passes on the first for example).
The alternative is to stick with one account and decide between you all which devices are going to be registered (bearing in mind the 4 device limit and no more than 2 devices streaming at once).
The choice is yours.
23-11-2016 11:56
23-11-2016 12:06
@Anonymous User
You can't sign into two accounts at once, but you can sign out of one account and then sign into the second and so forth, it's just a bit of a faff. On the NOW TV boxes you open up the NOW TV app and go to the My Account screen from the main menu (similar on other devices).
But then you are going to end up with the same problem of that device being added to the device list when you try to watch NOW TV and so you end up with no slots free - if you plan on two accounts best to keep different devices for different accounts to stay within your limit of 4.
With regards you've hit your device limit now, have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.