@Karl-F @Simon-J @gavs82008
Any chance that before being allowed to post on here for the first time, users are informed that they won’t be talking to Now at all, and if that is what they want to do, then they are given some instructions on how to do that?
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
