21-09-2020 12:46
We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.
To help our teams with the investigation can we ask you to reply to this topic and provide the following infomation:
Thanks
Simon
29-11-2020 22:05
Was getting blue screens tonight. Watching Riviera s3e1, NowTV box, Samsung TV + Yamaha AVR, original PSU but probably not supplied HDMI cable.
Found this thread and noticed the 60sec comment so started checking ... blue sceen is flashing up for ~1sec every 60secs *exactly* at the start of th eminue - after program ended went to the menu page and there's a similr flick to blue screen and back *exactly* as the time display in top right corner ticks forward a minute.
As others have commented this has been a persistent problem since the new "homepage" wasa introduced ... and like most other comments, I hate the new look and thought the previous more minimalist style was perfect.
30-11-2020 7:43
01-01-2021 16:18
I've had the same issue - blue screen appearing during viewing, including on the navigation menu. Also only on the new layout, no problem on the previous one.
Used original box, and HDMI cable, both of which were previously fine. Connected to an LG TV.
I checked after seeing this comment, and yes - once I timed it, it happens every 60s!
Fortunately I've got a smart TV with the NowTV app installed on that, so I've been using that instead of the box, with no blue screen issues. It doesn't make me keen on a continued subscription though, given this issue has been going on so long without resolution 😞
03-01-2021 24:52
03-01-2021 8:59
@Anonymous User
It could be the beginning of the end for the black box.
To be fair I don’t think Now TV should be providing any devices for their product, they should be focusing purely on getting the app on as many devices as possible. They should also be making sure the app is the same across all big screen devices like Sony Android TV and Apple TV
28-11-2020 21:38
I really hope this gets sorted soon as I have just resubscribed at £9.99 and found this error, its sooooooo frustrating!!
It doesn't matter what time of day or what programme it does it all the time.
I have an LG tv with now tv black box and hdmi cable
12-12-2020 22:24
Bad santa now tv box sony tv. started experiencing this issue tonight. Has any resolution been found? Only started the subscription again in the last week and tempted to cancel if the issue continues.
16-12-2020 20:03
Doesn’t matter what time of day but it does only happen when watching something (anything) on catch up. Watched a film “live” and the blue screen never appeared !
We have a now tv black box with original cables on a Samsung smart tv.
Again, these issues only started after the update ...have treated ourselves to the movie package for Christmas ...currently paying for a blue screen every minute !
18-12-2020 19:48
It seems it is happening to anything I am watching. I have a now tv black box and I have it connected to my LG tv.
22-12-2020 18:30
Constant blue flashing will be cancelling if it doesn't improve, ruins viewing