05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
07-11-2016 19:33
12-11-2016 18:40
HI @Anonymous User,
Sorry once again for the late reply.
I'm going to send you an email right now with some instructions that may help.
Please keep an eye out for it.
Thanks,
Rich
The NOW TV Team
09-12-2016 19:28
09-08-2015 11:42
09-08-2015 11:45
Hi @Anonymous User
Thanks for posting and welcome to the forum. Try turning the box off & on at the mains & if that doesn't work I'd suggest resetting it by putting a pin in the hole at the back & holding it in for 20s or so. Are you able to sign in on any other devices?
I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will be able to offer you further support.
15-01-2017 10:18
Every time I put my users name into my tv it keeps saying that it wrong,but I will try and do what you suggested..
15-01-2017 10:29
I got in by putting users name Charltonjohn Lovelock but that not my email name,so does this mean everything to do with my tv is going to be the users name off Charltonjohn Lovelock???
15-01-2017 10:32
I've done it now,I was asking the name I put in does that mean its always going to be that name??
15-01-2017 10:43
@Anonymous User Welcome to the forum. Yes, that will be the username for your account, so you can use that to log in.
09-08-2015 12:42