why does my now tv box not recognise username and or password

[Anonymous User]

Why does my now tv box not recognise username or password -both correct and case correct

[Anonymous User]

Hi..still saying incorrect user and password. ..tried everything...any ideas would b greatly accepted..was working fine last night...

[Anonymous User]

Hi @Anonymous User

Thank you for getting in touch, sorry it's due to signing in problems. Can you try again now please. Let us know if the problem persists. 

Cheers

Ranj

NOW TV Team

[Anonymous User]

I done two hard resets and turned off and on again and reset my password.  All works fine on the website but, not the Now TV box.  Worked perfectly yesterday and today I  need to sign in but can't.

Any ideas

[Anonymous User]

Hi @Anonymous User,

Sorry to hear about the problems you experienced.

It looks like you were able to sign in recently.

However, if I'm mistaken and you are still unable to sign into your NOW TV Box, please let us know and we'll look into this again.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

Have put in what i thought was user and password, wont except, tried to corret via on line, but cant access the username change system, as it wont except my sky email????

[Anonymous User]

@Anonymous User Welcome to form

See if LIVE CHAT can help you

http://help.nowtv.com/article/Forgotten-Username-or-Password and click Contact Us - blue box bottom left

[Anonymous User]

thanks for the response. Spoke to a mate who has Now Tv and got it sorted

[Anonymous User]

I updated the app on my ipad now the app says details wrong

[Simon-J]

Hi @Anonymous User,

Can you try this again for us? you should be able to log in now.

Thanks

Simon

NOW TV Team

[Anonymous User]

Hi,

Im also having trouble logging into my account, ive just signed up for the entertainment package and it says i can use it instantly, but when i log in it says my details are unrecognised.

Please help?

Thanks