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Anonymous User
Not applicable

‎28-09-2020 13:47

Device unable to support updates

Hi,

 

I have just received an error message on my TV from Now TV stating that they will be turning off my device as it is unable to support updates on it. I have had this years and paid for the device back in the day and pay a monthly fee for the channels. Since this device is being turned off, is it as simple as moving it to a NOW TV USB stick? Do I have to pay for this stick?

 

Thanks,

 

Mick

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎28-09-2020 15:50

Hi @Anonymous User

 

NowTV have sent an email to their customers who are using the white nowtv box has their main primary nowtv streaming device when watching NowTV with a free NowTV Stick offer.

 

If you fall into that category and haven't seen the email jump over to live chat (use link below). 

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

I didn't get the email offer myself because I haven't used the white boxes in years and not sure the deadline date to claim the offer because I haven't seen the email in question. 

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