08-08-2016 12:20
07-09-2016 15:16
YES, the proble is still there. Did the NowTv team do anything that was supposed to fix the issues? I havent seen an app upgrade since I upgraded to version 6.4 of the NowTv app and the wifi issues still happens as decribed in the post dated August 23rd that I copy here below:
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I noticed the app update to version 6.4 yesterday.
The "wifi unavailable" issues is still present, but I noticed some differences:
1) previously, atfer the "wifi unavailable" popup message appeared the only way to continue streaming was to close the stream, reopen the same stream and manually seek the correct spot to continue watching; as of yesterday however, after dismissing the "wifi unavailable" popup I can resume streaming immediately by clicking the pause/start button twice (this seems new with the app v 6.4, but honestly I'm not completely sure having tried exactly the same with the previous version of the app, so there's a chance this is only a coincidence)
2) sometimes, at random, instead of "wifi unavailable" the error message on the popup is "your cinema pass expired" instead; note there's nothing wrong with my cinema pass and I was also watching something from the entertainment pass, so clearly a bogus error message there
In summary, unless I missed something with the previous version, there seems to be some improvement but still far from resolution: other streaming apps seems to be a lot more robust in dealing with short term wifi interruptions...
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07-09-2016 15:58
Thanks for letting me know @Anonymous User
There was some changes made in the background that woundn't trigger an app update, but I will feed it back to them that the issue is still ongoing.
Thanks again
Andy
13-09-2016 10:27
I applied the NowTv app update to version 6.5 yesterday and the wifi disconnection issue is still present, allthough I noticed yet another change of behaviour of the app when the bug occurs.
With the NowTv app version 6.5 I first get the wifi disconnect popup; on dismissing the popup the app closes the stream and brings me back to the shows/movies list (previously the app remained on the show/movie play screen in a paused state). Fortunately, if I resume playing the same movie/show the streaming restarts immediately from the exacts spot when it was interrupted.
So... some behaviour changes but the fundamental issue of the stream interrupting about three time for every 1/2 hour tv show still remains.
I'm still on the latest iOS 9, I'll try again after upgrading to iOS 10.
13-09-2016 18:47
Hi @Anonymous User
Thanks for updating us on how the app is behaving for you.
As mentioned by @Anonymous User this is going to be looked into.
Can you let us know if you experience any change when updated to iOS 10?
Thanks
Rob
NOW TV Team
14-09-2016 9:56
Hello @Rob-T @Anonymous User
I tried the NowTv app (v6.5) after upgrading to iOS 10.0.1 on my iPhone 6s and the app works exactly as it did on iOS 9.3.5.
The good news then is that the NowTv app works on iOS 10, the bad news is that the wifi disconnect issues are still there and the app behaves exactly the same as it did on iOS 9.3.5, see description in my earlier post.
14-09-2016 9:58
Thanks for letting us know @Anonymous User
The issue is under investigation and we will keep you upto date once we have more information.
Cheers
Andy
28-09-2016 12:08
Hi @Anonymous User
Just wanted to get back in touch to let you know that we haven't forgotten about this.
We're still waiting for more information. We'll chase this up so we can get a response asap.
Thanks,
Ryan
NOW TV Team
06-10-2016 10:38
Updated the NowTV app to version 6.6 last night and noticed major improvements. I've bee able to watch a couple of episodes of the Sopranos without a single wifi disconnect issue (previously you would have had an handful of those).
Early feedback, but this update might have removed the bug.
Thanks for the effort investigating the issue.