Buffering

[Anonymous User]

I've got now to as an application on my PS4, but every 15/20 mins it's buffers and then disconnects me from the internet. When I go on different applications this problem doesn't happen. Any suggestions on how to fix this? If this keeps happening there's no point of me paying for now tv as I can't actually watch on programmes.
Thanks

[caseyb1993]

@Anonymous User Hello 🙂

Have you tried uninstalling and reinstalling the app?

Or resetting your router? 

[Anonymous User]

Yeah, I've tried both of them.
Thanks

[caseyb1993]

@Anonymous User Is this happening on live tv/on demand or both?

[Anonymous User]

On both, it doesn't happen on any other application. I honestly don't know what it can be.

[Tony-D]

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@Anonymous User wrote:
On both, it doesn't happen on any other application. I honestly don't know what it can be.

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@Anonymous User Have you tried deleteing the NOW TV Saved Data from your PS4 Save Game Storage? 

[Anonymous User]

No I haven't tried that is that what you recommend?

[Tony-D]

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@Anonymous User wrote:
No I haven't tried that is that what you recommend?

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Yeah, and then uninstall the app again and reinstall. Sometimes this can cause issues. Worth a try at least at this rate @Anonymous User 

[Anonymous User]

Thanks for that mate.