08-08-2016 12:20
10-08-2016 12:02
11-08-2016 15:35
Thanks @Anonymous User
I will pass this onto our iOS team and ask the question.
Thanks
Andy
12-08-2016 9:44
Thanks. How long do you think before an improvement?
15-08-2016 13:42
It won't be a quick fix @Anonymous User , the team need to investigate, develop, test etc etc
18-08-2016 10:00
Hi @Anonymous User
Our team have asked if your WI-FI assist connection is switched to on ?
If it is would it be possible to switch this off and see if any differance.
To do this follow these steps
Let us know how you get on
Andy
18-08-2016 19:07
Thanks for the suggestion.
I tried disabling wifi asisst as you suggest however the problem still appears, so no improvements there. In addition, according to the apple documentation https://support.apple.com/en-us/HT205296 the video streaming application should not be able to trigger the wifi assist feature: "Wi-Fi Assist doesn’t activate with some third-party apps that stream audio or video, or download attachments, like an email app, as they might use large amounts of data."
From the same settings page I then tried as well to completely disable access to mobile data for the nowtv app, but also this setting option did not change the behaviour of the nowtv app.
In all cases I get the wifi unavailable error message every 10 minutes or so, at highly irregular intervals, sometimes it's just few seconds, sometimes is several minutes; still I'm not able to watch an 1/2 hour tv show without a few interruptions.
Thanks for looking into the nowtv app issue.
19-08-2016 13:05
Thanks for the update @Anonymous User, I will go back to the team with your reply.
Thanks
Andy
21-08-2016 21:19
I am having this exact same problem using an iPad Air 2 wifi only model.
I've had no such problems using Amazon Prime, or any other streaming service I use, yet with NowTV I've never managed more than 20 minutes before receiving a message that mentions the wifi connection.
23-08-2016 15:33
I noticed the app update to version 6.4 yesterday.
The "wifi unavailable" issues is still present, but I noticed some differences:
1) previously, atfer the "wifi unavailable" popup message appeared the only way to continue streaming was to close the stream, reopen the same stream and manually seek the correct spot to continue watching; as of yesterday however, after dismissing the "wifi unavailable" popup I can resume streaming immediately by clicking the pause/start button twice (this seems new with the app v 6.4, but honestly I'm not completely sure having tried exactly the same with the previous version of the app, so there's a chance this is only a coincidence)
2) sometimes, at random, instead of "wifi unavailable" the error message on the popup is "your cinema pass expired" instead; note there's nothing wrong with my cinema pass and I was also watching something from the entertainment pass, so clearly a bogus error message there
In summary, unless I missed something with the previous version, there seems to be some improvement but still far from resolution: other streaming apps seems to be a lot more robust in dealing with short term wifi interruptions...
07-09-2016 15:02
Hi @Anonymous User
Is this still ongoing for you ?
Thanks
Andy