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Anonymous User
Not applicable

‎26-10-2019 12:06

Just bought a mobile pass but unable to watch anything

I just bought a Now TV mobile pass to watch the football game today however I am having all sorts of problems.

 

It told me something about not being in the EU or the UK or ROI.

 

I am in the UK.

 

Do I need to do something to activate the mobile pass I just bought within my iPhone?

 

When I click on for example SkySports Main Event it says "Pass Required" but I bought the mobile pass already so why is it not working on my mobile phone?

 

Should I ask for a refund as there seem to be all sorts of technical faults with this NOW TV.

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3 REPLIES 3
RoyB
Legend

‎26-10-2019 12:22 - edited ‎26-10-2019 12:28

@Anonymous User 

 

Cant answer for where it thinks you are (is this over WiFi, or via your mobile provider?) but you can’t watch Main Event on it, alas.

 

The five out of eleven Sky Sports Channels you can watch on it, as described here in the Pass details, are:-

 

Sky Sports Premier League, Sky Sports Action, Sky Sports Arena, Sky Sports Racing and Sky Sports News

 

You may be able to watch on one of these channels the same programme that is on Main Event, though.

 

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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schnapps
Legend 5
Legend 5

‎26-10-2019 12:23

Hi @Anonymous User 

 

Have you tried Sky Sports Premier League for the football ?

 

Where with a NowTV mobile pass you only get 5 number Sky Sports channels which is Premier League, Action, Arena, Racing & News.

 

Not sure about the not in the UK (maybe try factory resetting your Router or if you have sufficient time before the match switch the power off to your Router for 20 minutes).

 

 

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schnapps
Legend 5
Legend 5

‎26-10-2019 12:34

In response to schnapps's comment

Hi @Anonymous User 

 

If you are trying to watch the Sheffield Wed v Leeds Game then this match is on Sky Sports Main Event and Sky Sports Football, then these two channels are not part of the NowTV mobile pass package, where you would need either a Day, Week or Month full NowTV sports pass to watch this game. 

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