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It says no membership when I do have one

Hi - I have just signed up for membership via the iPhone app, received the email confirmation and payment receipt yet when I log on to the app it still says I have no membership. This is incredibly frustrating and any help is much appreciated.

Legend 5
Legend 5


Speak with staff via live chat by clicking “chat online”. Make sure you don’t hit “get help quicker” as this is a bot.

FYI that I do not work for NOW, just a NOW customer trying to help
Legend 5
Legend 5

Hi @Varcr 

Hopefully you are not trying to watch the Man Utd v Newcastle United cup final which is not one of the five Sky Sports channels on a NOW Mobile Sports Membership if you have only the Mobile Sports Membership active on your account. 

If it's another type of Sports Membership for example a Day Pass,then try a fresh NOW App and power down your device for a minute then re start your device by powering it back up and sign back into the NOW App again.

Also if you are using a VPN or currently abroad will also flag up this message.