Solved: New hub

Anonymous User · ‎21-02-2017

I just got a smart hub and reset now tv box with new wifi password. Went to put my daughter's cartoons on only for a message to come on the screen saying HDCP unauthorised. Content disabled. Is there something I have to do to restart the kids pass?

caseyb1993 · ‎21-02-2017

@Anonymous User Hello 🙂

This is usually to do with the HDMI lead. Just take it out and put it back in to the TV and it should work again. If not, do you have a spare lead?

http://help.nowtv.com/article/Purple-screen-with-sound-NOW-TV-box

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

View solution in original post

caseyb1993 · ‎21-02-2017

@Anonymous User Hello 🙂

This is usually to do with the HDMI lead. Just take it out and put it back in to the TV and it should work again. If not, do you have a spare lead?

http://help.nowtv.com/article/Purple-screen-with-sound-NOW-TV-box

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

Anonymous User · ‎21-02-2017

That did the trick. Thanks very much

caseyb1993 · ‎21-02-2017

@Anonymous User You're Welcome! 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

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