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Anonymous User
Not applicable

Kids pass suspended

My kids pass has been suspended because now tv tried to take payment but money wasn't there because I hadn't updated card details. The problem is the payment isn't due to be taken until 17th August. Now i can't cancel my pass until they can take payment. I've now updated my card details but that means I'm gonna end up paying for something I don't want and won't be watching. Any ideas please.
1 ACCEPTED SOLUTION
caseyb1993
Legend 5
Legend 5

@Anonymous User 

Have a word on live chat and see what they can do for you.

http://help.nowtv.com/article/NOW-TV-Kids-Month-Pass

 

Click the link and then the green contact us button at the bottom. On the next page, click on live chat.

 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

View solution in original post

3 REPLIES 3
caseyb1993
Legend 5
Legend 5

@Anonymous User 

Have a word on live chat and see what they can do for you.

http://help.nowtv.com/article/NOW-TV-Kids-Month-Pass

 

Click the link and then the green contact us button at the bottom. On the next page, click on live chat.

 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

Thank you for your reply. I did go to live chat and they have sorted it for me. Once again thank you for going out of your way to help me, I appreciate it 😊
caseyb1993
Legend 5
Legend 5

@Anonymous User Great to hear 😉

That is what we are here for. 🙂 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂