I purchased a black NowTV box the other day for our kitchen TV (we also have a white box for our TV in the lounge -it's a 5yr old vs teenager thing!!)
I rented a movie from Youtube but it isnt' working on either TV, but is working on my laptop.
All other Youtube content works fine on both TVs but rented content either has no picture and just sound or no sound and just picture (with loud crack sounds once in a while)! I only tried them one at a time after closing the app on the other one first.
I tried switching everything off and trying again but this time it doesn't even just play the picture with no sound, it says 'loading' and doesn;t get further than that.
Is this a Youtube issue? or a NowTV box issue? and how do I fix it?
I bought a Now TV black box recently and for the most part it's great.
I occasionally buy films from the Google Play store, which can then usually be accessed via YouTube in the Purchased section of my profile.
When I choose a film to watch the first few seconds, maybe up to the minute mark, play fine, then the picture will disappear and a multicoloured static will emerge, the audio usually continues fine, it's just the picture that goes and is not recoverable.
I've tried multiple films, tried stopping, restarting, jumping forward & back along with restarting the box, moving the box closer to the router and nothing helps.
Note that this only happens to purchased content, normal YouTube videos play fine, as do all other apps...
Wasn't even aware that you could play your Google Play purchased content via the YouTube app on the NowTV box.
Suppose you learn something new everyday on these forums.
Sorry i can't help with your problem however.
Thanks for getting in touch with us. I'm sorry to hear you're having issues with the Youtube app.
We're able to suggest a hard reset of the box using the pin hole button on the back.
However, as this is a 3rd party app, you will be best suited contacting Youtube directly.
NOW TV Team
I had no idea about that little quirk of the YouTube app. I stream Google Play video using either Chromecast or the Google Play Video LG app.