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Anonymous User
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Re: 4 Month Cinema Pass Error

I purchased a Now to box that came with a 3 month entertainment pass. I purchased it on 5th April and set it up with the pass code on the same day. I have just checked my account balance and have seen that £6.99 has been taken from my account. Why?

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commanda6
Legend 5
Legend 5

Re: 4 Month Cinema Pass Error


@Anonymous User wrote:
I purchased a Now to box that came with a 3 month entertainment pass. I purchased it on 5th April and set it up with the pass code on the same day. I have just checked my account balance and have seen that £6.99 has been taken from my account. Why?

Apologies for my initial mistake @Anonymous User

 

Your best your best bet is to speak to live chat about this, you can do so at the link below

 

https://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

 

Although the most common cause for this is that you are signed in to the wrong account and the voucher is assigned to another account

 


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

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commanda6
Legend 5
Legend 5

Re: 4 Month Cinema Pass Error

@Anonymous User my post above has been edited to rectify my mistake 


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

This post has been archived

This post has been kept only for reference, it may contain out-of-date or inaccurate infomation.

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