I purchased a 3 month Entertainment Pass in May and it does not appear to be recognised now. Why?

[Anonymous User]

I purchased a 3 month entertainment pass

Thank you for your purchase with NOW TV. You’re all set! Your order details for today are:

Order Reference:		451M36769893
Order Date:		19-May-2016
Today's Payment:		GBP 17.99

It is not working now - can you please let me know why.  Thank you.

[Anonymous User]

Bought it on 13th of June. Entered and said expired in November. Tn logging in today saw i got charged on 17th for normal month.

It's like it entered then vanished!  strange.. Will try contacting agme as got rid of recipt after seeing it entered!!

[Anonymous User]

contacted game and managed to get code resent 😄 phew

[SeeMoreDigital]

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@Anonymous User wrote:

contacted game and managed to get code resent 😄 phew

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Phew indeed...

So the lesson learned here is... Don't throw anything away. And visit your account to confirm your passes 'Due and End' dates after registering them 😉

Cheers

[schnapps]

@Anonymous User

Because this is an account related issue, your best option might be to jump over to NowTV live chat, open the link below and click on the live chat option.

http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV

[Anonymous User]

Hi @Anonymous User

That reference number doesn't relate to the NOW TV Account that your signed into.

Can you check any other usernames that you may have ?

Thanks

Andy