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Anonymous User
Not applicable

Box exiting Now TV when trying to play episodes of Flash or Arrow

As per the title, The Box is exiting Now TV when trying to play episodes of Flash or Arrow.  Episodes of The Blacklist, Supergirl and Blindspot work fine.

 

I have rebooted the box (mains power cycle), and it makes no difference.

 

Any ideas?

4 Replies
Andy
Legend 5
Legend 5

@Anonymous User

 

This looks like a similar issue to one that affected 24 a few weeks ago, where tweaks to the content files behind the scenes mean the box can't read them properly. Unfortunately  the problem is with the content files at NOW TV's end, not with our boxes, so there's nothing you can do to your box to get it working again.

 

When the NOW TV Team pick up the post they will pass the info on to the content team to sort, but from past experience it will probably take a day or two.

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

Anonymous User
Not applicable

Just got access to my white now tv box and LG BR player. 

 

White Now TV box has the same problem, however the LG BR Player (which uses the old UI) works fine.

 

Hopefully, that may help the techs a bit.

Anonymous User
Not applicable

This appears to have been fixed.

Simon-J
Community Manager
Community Manager

Hi guys,

 

Just to confirm - this issue is no longer affecting The Flash or Arrow, however some shows are affected and we'll be keeping customers up to date here.

 

Thanks

 

Simon

NOW TV Team